On the rare occasion you may wish to return an item, please email us to arrange: firstname.lastname@example.org
If you wish to return any item* for a refund, the postage will be at the cost to you (the customer), unless the item is faulty. This must be in a re-saleable condition when received. Please note: all items are quality controlled checked before being dispatched. Once your item(s) have been received, we will process a refund within 24 hours of receiving the item(s) back, this can take between 3-10 days to appear back in your account. The exact timing will depend on which payment platform processed your order and we do not have control over this.
Returns address: The Card Post 94 Broad Lane South Wednesfield Wolverhampton WV11 3RX
* This policy excludes inflated helium filled balloons, opened balloon packaging, earrings and food items.
We are confident that you will love the products you have ordered, but on the rare occasion you are unhappy with a purchase, we will do our best to resolve any issues for you. If we cannot resolve the problem, we will authourise a refund. We will refund the amount back to the original source e.g debit card, credit card or Paypal.
THIS DOES NOT EFFECT YOUR STATUTORY RIGHTS.